TERMS & CONDITIONS
All Consultations are complimentary with no obligation. Once you have decided to proceed with a treatment a non-refundable booking fee of £50-100 (depending on treatment) will be required within 24 hours to secure your appointment. The booking fee will be credited toward the procedure fee.
A non-refundable booking fee is also required, within 24hours, when booking in for a top-up.
IF THE BOOKING FEE IS NOT RECEIVED WITHIN 24HRS OF BOOKING, YOUR APPOINTMENT WILL BE CANCELLED WITHOUT NOTICE.
To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment it will be necessary to reschedule.
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure however please understand that such changes affect not only your technician, but other clients as well. If you choose to reschedule your appointment, a minimum 48 hours notice is required. You can carry your booking fee over to the new appointment however this is a 1 time courtesy, if you reschedule more than the once, you will forfeit your booking fee and will be required to pay another to re-book.
If you are rescheduling your top-up appointment then you must reschedule your appointment within 7-10 weeks of your last treatment. Top-ups booked outside this period will occur additional charges.
Most clients only require one top-up appointment however if another appointment is needed to complete your treatment (due to various skin types) this must be taken within 7-10 weeks of the last treatment. You will be charged a small fee for this appointment however if you book an additional top-up outside this period then you will be charged the yearly top-up rate.
48 hours notice is required to cancel an appointment. If you fail to cancel your appointment within 48 hours FULL PAYMENT FOR YOUR TREATMENT WILL BE CHARGED. An additional booking fee will be required to make a new appointment reservation.
No Show Policy:
Any client that does NOT show for a scheduled appointment, will forfeit their booking fee and will be required to pay for any future appointments in full plus the fee for the missed appointment/s before being rescheduled. NO EXCEPTIONS.
Whilst we appreciate that these are unprecedented times please understand that any delay to your treatment is out of our control. We will continue to follow Government guidelines and only open once the guidelines state it is safe to do so. Therefore all booking fees remain non-refundable.
Thank you for your understanding.